Rather cryptic reply from Party Poker’s player support

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Mark | Poker Bonus, Poker Tournament

Yesterday I won a tournament on Party Poker (yes I actually won a tournament!!) and wanted to know if I could withdraw my entire balance, since I recently received a 50$ no deposit bonus there. Perhaps the 50$ bonus would be deducted from my balance before I could withdraw.

I received a reply from Party Poker’s player support and immediately started laughing. Their explanation to my 50$ bonus question is so cryptic, that I have a hard time deciphering what they are on about. What do you think?

Dear Mark,

Thank you for contacting us.

I would like to confirm that you can cash out your entire available balance of 502.57 USD.

As for the *RCCASH50B* you claimed on 19-Dec-2009, it was marked ‘Exhausted’ on 24-Dec-2009 05:46:40 ET as the last bonus amount was lost in play then. Let me still inform you that all bonuses, called ‘Cash Out Restricted’, allow the players to use the bonus amount to play with it. However, there is one restriction. It is that the system would automatically take the bonus amount first. So, at first you had 50.00 USD. In time, it took only from your bonus amount.

The bonus you received would never claim the winnings. If, for example, you have taken 5.00 USD into a game, the bonus would have dropped to 45.00 USD. By winning 15.00 USD from the game in this example, the bonus would be again the maximum of 50.00 USD and 10.00 USD would be winnings that cannot be claimed for bonus recovery, even you if you loose the bonus amount. Then you take another 5.00 USD, but loose them this time- the bonus drops to 45.00 USD, but you still have 10.00 USD available balance.

This goes on either until 250 Party Points are earned or the bonus amount drops down to 0.00 USD. This is exactly what happened with your bonus- it dropped to 0.00 USD and is now considered as lost or ‘Exhausted’. So, no further bonus amount will be claimed back on expiry and there is no remaining bonus amount to release for cash outs.

To summarize, in case you win a game the system would recover bonus amount and it would not use the already available winnings to recover it. For that reason, you had available amount of 22.00 USD at the time the last bonus amount was lost and still the bonus was considered as exhausted.

Last, I would like to promote our excellent Danish support. In order to get in touch with them, please write us directly in Danish and they will reply to you.

In case you have any further queries, please do not hesitate to contact us. We will be more than happy to help you.

We wish you a lot of joy on the holidays and a Happy New Year!

Thank you for choosing us as your online gaming site!

Kind Regards,

Petkana

Transaction Customer Service, Pay-Pro *

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Tags: Poker Bonus, Poker Tournament

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